The Automation Paradox: How DHL's Robotics Revolution Reveals a Deeper Truth About Work DHL Supply Chain has deployed over 8,000 robots across its global sites, sparking both amazement and concern among industry observers.
While the company's commitment to automation has yielded significant benefits – reduced costs, lower employee turnover, and improved workplace satisfaction – it also raises fundamental questions about the future of work.
At the heart of this transformation is DHL's CIO, Sally Miller, who began championing robotics in 2017 when investor interest in robotics startups was surging.