Virgin Media Fined Record £28M for Stopping Customers from Cancelling Contracts The latest fine imposed by Ofcom on Virgin Media is a stark reminder of the ongoing struggle between big telecoms and their customers' rights.
The £28m penalty raises questions about the effectiveness of consumer protection rules and the accountability of companies like Virgin Media.
Virgin Media's alleged mishandling of millions of phone calls, deliberately delaying or preventing customers from cancelling their contracts, is a disturbing revelation.